Contacts
We welcome questions and feedback about NZ Pokies Club and our independent coverage of online pokies in New Zealand.
How to Reach Us
You can contact our editorial team by email:
Please include enough detail for us to understand your enquiry. If you are reporting an error, include the relevant page address and describe the information you believe needs correcting.
What You Can Write About
You can email us about:
- Questions about our reviews, guides, and other content;
- Corrections to outdated, unclear, or inaccurate information;
- Feedback on your experience using our website;
- Suggestions for topics you would like us to cover; and
- Partnership, advertising, or other business requests.
Response Time
We usually reply within a few business days. Response times may be longer during weekends, public holidays, or periods of high enquiry volume.
Questions About Your Casino Account
NZ Pokies Club is an independent review and information website. We are not a gambling operator, and we do not hold player accounts, accept deposits, process withdrawals, or manage casino bonuses.
Questions about deposits, withdrawals, bonuses, account verification, login problems, or responsible gambling limits at a particular casino must be directed to that casino’s own customer support team. Please use the support options provided through the casino’s official website or app. We cannot access your account or intervene in a dispute on your behalf.
Need Help With Gambling?
If gambling is causing you stress, financial difficulty, or problems in your relationships, free and confidential support is available. Gambling Helpline New Zealand is a national service offering support to people who gamble and to those affected by someone else’s gambling.
You do not need to wait until the situation feels severe before seeking help. Support is also available if you simply want to talk about your gambling or explore ways to regain control.